[{"data":1,"prerenderedAt":31},["ShallowReactive",2],{"home-faqs":3},{"items":4,"pagination":27},[5,14,21],{"question":6,"answer":7,"answer_html":8,"slug":9,"category":10,"updated_at":11,"feedback":12},"How do I get my US shipping address?","Once you register for an account, your unique US shipping address is automatically generated and visible in your dashboard under \"My Addresses.\" This address includes your personal suite number, which is how we identify and route your packages to Jamaica. To use it: 1. Log in to your account at our website. 2. Navigate to \"My Addresses\" in the dashboard. 3. Copy your US shipping address exactly as shown. 4. Use this address as your shipping address when shopping online from US retailers. Your suite number is permanent and tied to your account. Please ensure you enter it exactly as displayed to avoid delays. If you are purchasing from China, a separate China warehouse address is also available in your dashboard for suppliers on Alibaba, AliExpress, and other Chinese marketplaces. If you have multiple addresses (e.g., for different warehouse locations), select the one closest to your preferred shipping route.","\u003Cp>Once you register for an account, your unique US shipping address is automatically generated and visible in your dashboard under "My Addresses." This address includes your personal suite number, which is how we identify and route your packages to Jamaica.\u003C\u002Fp>\n\u003Col>\u003Cli>To use it:\u003C\u002Fli>\u003Cli>Log in to your account at our website.\u003C\u002Fli>\u003Cli>Navigate to "My Addresses" in the dashboard.\u003C\u002Fli>\u003Cli>Copy your US shipping address exactly as shown.\u003C\u002Fli>\u003Cli>Use this address as your shipping address when shopping online from US retailers.\u003C\u002Fli>\u003C\u002Fol>\n\u003Cp>Your suite number is permanent and tied to your account. Please ensure you enter it exactly as displayed to avoid delays. If you are purchasing from China, a separate China warehouse address is also available in your dashboard for suppliers on Alibaba, AliExpress, and other Chinese marketplaces.\u003C\u002Fp>\n\u003Cp>If you have multiple addresses (e.g., for different warehouse locations), select the one closest to your preferred shipping route.\u003C\u002Fp>","how-do-i-get-my-us-shipping-address","Getting Started","2026-09-07T01:43:10-05:00",{"helpful":13,"not_helpful":13,"total":13},0,{"question":15,"answer":16,"answer_html":17,"slug":18,"category":19,"updated_at":11,"feedback":20},"How are shipping costs calculated?","Shipping costs to Jamaica are determined by a combination of factors: 1. **Weight**: Both actual weight and volumetric (dimensional) weight are calculated, and the greater of the two is used. Volumetric weight formula: (Length × Width × Height in cm) ÷ 5,000 for air freight or ÷ 6,000 for sea freight. 2. **Shipping Method**: Air freight is faster but more expensive; sea freight is more economical for larger, less time-sensitive shipments. 3. **Origin**: Rates vary depending on whether your package is coming from our USA warehouse or our China warehouse. US-origin shipments are generally cheaper and faster. 4. **Destination in Jamaica**: Delivery to major cities (Kingston, Montego Bay) is included in the base rate. Remote or rural areas may have a small surcharge. 5. **Package Dimensions**: Oversized or irregularly shaped packages may incur additional handling fees. 6. **Additional Services**: Insurance, signature confirmation, special handling, and declared value coverage add to the total. You can use our online shipping calculator (available in your dashboard) to get an instant estimate. Final costs are confirmed when your package is processed at our warehouse.","\u003Cp>Shipping costs to Jamaica are determined by a combination of factors:\u003C\u002Fp>\n\u003Col>\u003Cli>\u003Cstrong>Weight\u003C\u002Fstrong>: Both actual weight and volumetric (dimensional) weight are calculated, and the greater of the two is used. Volumetric weight formula: (Length × Width × Height in cm) ÷ 5,000 for air freight or ÷ 6,000 for sea freight.\u003C\u002Fli>\u003C\u002Fol>\n\u003Col>\u003Cli>\u003Cstrong>Shipping Method\u003C\u002Fstrong>: Air freight is faster but more expensive; sea freight is more economical for larger, less time-sensitive shipments.\u003C\u002Fli>\u003C\u002Fol>\n\u003Col>\u003Cli>\u003Cstrong>Origin\u003C\u002Fstrong>: Rates vary depending on whether your package is coming from our USA warehouse or our China warehouse. US-origin shipments are generally cheaper and faster.\u003C\u002Fli>\u003C\u002Fol>\n\u003Col>\u003Cli>\u003Cstrong>Destination in Jamaica\u003C\u002Fstrong>: Delivery to major cities (Kingston, Montego Bay) is included in the base rate. Remote or rural areas may have a small surcharge.\u003C\u002Fli>\u003C\u002Fol>\n\u003Col>\u003Cli>\u003Cstrong>Package Dimensions\u003C\u002Fstrong>: Oversized or irregularly shaped packages may incur additional handling fees.\u003C\u002Fli>\u003C\u002Fol>\n\u003Col>\u003Cli>\u003Cstrong>Additional Services\u003C\u002Fstrong>: Insurance, signature confirmation, special handling, and declared value coverage add to the total.\u003C\u002Fli>\u003C\u002Fol>\n\u003Cp>You can use our online shipping calculator (available in your dashboard) to get an instant estimate. Final costs are confirmed when your package is processed at our warehouse.\u003C\u002Fp>","how-are-shipping-costs-calculated","Pricing & Billing",{"helpful":13,"not_helpful":13,"total":13},{"question":22,"answer":23,"answer_html":24,"slug":25,"category":19,"updated_at":11,"feedback":26},"How do I calculate volumetric weight?","Volumetric (dimensional) weight is a pricing technique used by carriers to account for the space a package occupies, not just its actual weight. You are charged for whichever is greater: actual weight or volumetric weight. **Formula**: - **Air freight**: (Length × Width × Height in centimeters) ÷ 5,000 = volumetric weight in kg - **Sea freight**: (Length × Width × Height in centimeters) ÷ 6,000 = volumetric weight in kg - **Imperial**: (Length × Width × Height in inches) ÷ 139 = volumetric weight in lbs (air freight) **Example calculation for air freight**: A package measuring 50 cm × 40 cm × 30 cm: 50 × 40 × 30 = 60,000 ÷ 5,000 = 12 kg volumetric weight If the actual weight is 8 kg, you will be charged at 12 kg. **Tips to minimize volumetric charges**: - Use appropriately sized boxes — avoid oversized packaging. - Remove unnecessary filler and empty space. - Consider vacuum-sealing soft goods (clothing, linens) to reduce volume. Our online shipping calculator in your dashboard automatically computes both actual and volumetric weight when you enter your package dimensions.","\u003Cp>Volumetric (dimensional) weight is a pricing technique used by carriers to account for the space a package occupies, not just its actual weight. You are charged for whichever is greater: actual weight or volumetric weight.\u003C\u002Fp>\n\u003Cul>\u003Cli>\u003Cstrong>Formula\u003C\u002Fstrong>:\u003C\u002Fli>\u003Cli>\u003Cstrong>Air freight\u003C\u002Fstrong>: (Length × Width × Height in centimeters) ÷ 5,000 = volumetric weight in kg\u003C\u002Fli>\u003Cli>\u003Cstrong>Sea freight\u003C\u002Fstrong>: (Length × Width × Height in centimeters) ÷ 6,000 = volumetric weight in kg\u003C\u002Fli>\u003Cli>\u003Cstrong>Imperial\u003C\u002Fstrong>: (Length × Width × Height in inches) ÷ 139 = volumetric weight in lbs (air freight)\u003C\u002Fli>\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Example calculation for air freight\u003C\u002Fstrong>:\u003Cbr>A package measuring 50 cm × 40 cm × 30 cm:\u003Cbr>50 × 40 × 30 = 60,000 ÷ 5,000 = 12 kg volumetric weight\u003Cbr>If the actual weight is 8 kg, you will be charged at 12 kg.\u003C\u002Fp>\n\u003Cul>\u003Cli>\u003Cstrong>Tips to minimize volumetric charges\u003C\u002Fstrong>:\u003C\u002Fli>\u003Cli>Use appropriately sized boxes — avoid oversized packaging.\u003C\u002Fli>\u003Cli>Remove unnecessary filler and empty space.\u003C\u002Fli>\u003Cli>Consider vacuum-sealing soft goods (clothing, linens) to reduce volume.\u003C\u002Fli>\u003C\u002Ful>\n\u003Cp>Our online shipping calculator in your dashboard automatically computes both actual and volumetric weight when you enter your package dimensions.\u003C\u002Fp>","how-do-i-calculate-volumetric-weight",{"helpful":13,"not_helpful":13,"total":13},{"total":28,"limit":29,"offset":13,"has_more":30},16,3,true,1788837330500]